Privacy policy
Privacy Policy
The Footwear and Accessories Collective T/A Air & Grace London
This Privacy Policy governs the manner in which The Footwear and Accessories Collective T/A Air & Grace London collects, uses, maintains and discloses information collected from users (each, a "User") of the www.airandgracelondon.com website ("Site"). This privacy policy applies to the Site and all products and services offered by The Footwear and Accessories Collective.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
The Footwear and Accessories Collective collects and uses Users personal information for the following purposes:
- To improve customer service- Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalise user experience- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site- We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails- The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
- We use automated profiling for our marketing and product development purposes but such profiling does not produce a legal or similarly significant effect.
Sharing your personal information
We always make efforts to anonymise data and only pass over personal information that is absolutely necessary for the purposes it is being processed. We always do so securely.
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store-you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We work with Epsilon Abacus (legitimate interests) (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories.
These retailers and charities share information about their customers and supporters and what they buy or donate. Epsilon Abacus processes this information as a processor on behalf of these companies to help them understand individuals’ behaviour and preferences. Epsilon combines information provided by participating retailers and charities with third party data.
From this combined information, these companies can tailor their communications, sending individuals suitable offers and appeals that should be of interest to them. You can learn more about how Epsilon Abacus processes your personal information in their Privacy Policy, which is available here: https://www.epsilon.com/abacus/services-privacy-policy
You can learn more about the policy of My Data Choices is the name of the REaD Group Limited: Privacy Policy (mydatachoices.co.uk)
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive , or to otherwise protect our rights.
IT Companies (legitimate interests)– Supporting us in maintaining our website and other business systems including; providing phone lines, data storage facilities, and providing and supporting Cloud based infrastructure used in providing our products and services.
Delivery Partners (contractual performance)– Helping us to deliver the goods you order to you including our brand partners that dispatch and deliver goods to you directly.
Consumer profiling organisations (legitimate interests) - These organisations provide demographic or other data to help better understand customers' demographics, lifestyles or shopping.
Payment processors (contractual performance) - Payment card processors to process credit and debit card payments and store payment information; for example Worldpay and Paypal.
Customs authorities (legal obligation) - We may have a legal obligation to share your name and address with customs authorities in order to transfer your goods in to the UK.
Product Reviews (consent) – We work with a company called feefo that helps us to publish your product reviews on our website. When you submit your product review through our website, the nickname, age and email address that you enter (along with your review) will be collected by feefo. You can read more about how feefo looks after your personal data by clicking here and here: Feefo Privacy Policy
ARC X-Media Ltd (legitimate interests) and its trading styles of "Retain.me" who process your order inserts : Privacy Policy | Retain.me
If we have reason to suspect fraud or other criminal offences we will pass your personal information to fraud prevention agencies (such as CIFAS) or law enforcement agencies for the detection, investigation and prevention of crime. If we think there is a risk of fraud, we may suspend activity on your account or refuse access to your account and/or cancel an order. If we do this we will inform you by email or SMS and ask you to contact us.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Marketing permissions
We may send you from time to time special offers and promotions by email. If you do not wish to receive any further email messages from us, please contact us at hello@airandgracelondon.com or simply unsubscribe using the link in the email.
You can update your marketing preferences with us at any time by logging into ‘My Account’ on the website.
SMS Consent (consent)
By entering your phone number into our pop up form, you consent to receive marketing text messages (such as promotions and cart reminders) from Air & Grace at the number provided, including messages sent by autodialer. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) in one of our messages.
View the full terms of service here.
Behavioural advertising (legitimate interests)
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States
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You have a right to access any personal data we hold about you and we’ll deal with any subject access request within 30 days (we never like to keep you waiting). Please contact our Data Protection Officer (DPO) using the details listed in our Contact Us section, marking your request ‘subject access request’ and giving us your name, address, email address and account number so we can get hold of it in a jiffy. |
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You have the right to ask us to stop or pause processing your data, erase your data or amend your data. Please get in touch with us via any of the methods listed in our Contact Us section if you’d like us to do any of these things, and as far as we’re able to (when taking into account our own legal obligations) we’ll make it happen. You can also amend your own personal data by accessing ‘Your Account’ on our website. |
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You have the right to stop receiving direct marketing. Just ask us to take you off the list, via any of the methods in our Contact Us section. |
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You have the right of portability over your data (i.e. you can ask us to pass the data we hold on you to a third party in machine-readable format). Let us know if you want us to do this using the details in our Contact Us section. |
Sometimes, we may need these to use your name, email address and / or address to send you communications that are required by law or necessary to inform you about our changes to the services we provide you (legal obligations; contractual performance).
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Klarna & Clearpay
In order to be able to offer you Klarna’s and Clearpays payment options, we will pass to Klarna or Clearpay certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
https://www.clearpay.co.uk/en-GB/privacy-policy
The source of the personal data (if the personal data is not obtained from the individual it relates to).
We may have received personal data from third parties including data brokers such as Epsilon and Read Group where they have received the individual’s name from another company that has indicated they wouldn’t mind receiving catalogues from us. If this applies to you, you can contact us using any of the methods listed in our Contact Us section at any time and ask us to remove you from our mailing list. We’ll be happy to oblige. Alternatively, if you’d like to opt-out directly from these companies, you can do so using the following methods:
Contact customercare@airandgracelondon.com
Changes to this privacy policy
The Footwear and Accessories Collective has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: The Footwear and Accessories Collective T/A Air & Grace London, 60 Bermondsey Street, London, SE1 3UD via grace@airandgracelondon.com