Terms and Conditions

Footwear and Accessories Collective Limited Terms and Conditions

Any use by you of our website is conditional on your acceptance of these Terms & Conditions and our Privacy Policy. We may change these Terms & Conditions without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms & Conditions and the Privacy Policy.

Company Details

This website is owned and operated by the Footwear and Accessories Collective Limited, a company registered in England and Wales under registered number 08548678. Registered address, Teviot House, 186-192 High Road, Ilford, Essex IG1 1LR

Contract for Sale

The advertising of products on this site is an 'invitation to treat'. You will indicate by completing the appropriate order form on the site the products that you wish to order. At the same time you will complete an authorisation for us to recover, through your credit or debit card, payments due to us. This means that your order is an offer, not a contract of sale between you and The Footwear and Accessories Collective, so prices and stock availability won't be contractually confirmed until you receive the 'confirmation of dispatch' email which is sent out once credit card authorisation has been confirmed and stock levels have been checked. For the avoidance of doubt, the 'order confirmation' email that is sent out once you have placed an order is just an acknowledgement of your offer and should not be taken as our acceptance of that offer.

We may require further information to fulfil certain orders which will be requested directly. Any information will be collected and used in line with our Privacy Policy.

These Terms & Conditions cannot be varied except by changes made by The Footwear and Accessories Collective on the site, which we may make from time to time. In particular, nothing said by any representative of The Footwear and Accessories Collective will operate as a variation to these Terms & Conditions or constitutes a legal representation on behalf of them.


All online orders will be charged in British Pounds Sterling (£) and include Value Added Tax at the current rate, but exclude postage and packaging. Prices quoted on the website are indicative only and are subject to change.

Errors & Omissions

While every care is taken to ensure that all information on this website is correct, there may still be errors or omissions. If you find an error or omission please let us know by emailing hello@airandgracelondon.com and we will correct it as soon as possible after verification.

We strive to represent our products as accurately as possible, but the colour of the item you receive may differ slightly from the colour in our photography.

We apologise for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price, if errors and/or omissions are present. In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale.

Receipt of Order

The Footwear and Accessories Collective must receive payment in full for your order before it can be accepted. Once your payment has been received into our account and stock is checked, The Footwear and Accessories Collective will send you an email receipt confirming your order. Please keep this receipt for your records.

We can only accept orders for items that are in stock. In exceptional circumstances, if we are not able to fulfil an order we have accepted, your credit card will be refunded with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.

The Footwear and Accessories Collective reserves the right to refuse to supply any person for whatever reason.


Orders to countries outside the UK may be subject to import taxes and/or duties, which are applied when your package reaches your country. Your order is shipped on a DDU (delivery duty unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, contact your local customs office.


The Footwear and Accessories Collective makes every effort to keep the site up-to-date but cannot guarantee that this site and its contents are completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. The Footwear and Accessories Collective's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by The Footwear and Accessories Collective to the customer, together with any postage costs incurred. The Footwear and Accessories Collective shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.

Condition of goods: The Footwear and Accessories Collective makes every effort to deliver items in a pristine condition, however items offered in our sale or outlet section may have previously been on sale through our website or partners and may have marked or damaged packaging. Please be assured that this is in no way reflective of the condition of the goods inside.

Legal Governance

This website, its contents and any contracts arising out of it are governed by English law. By entering into a contract both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these Terms & Conditions and shall not affect the validity or enforceability of any remaining provisions.

Copyright & Other Rights

The website and all text, images, information, photographs contained within it, are owned by or licensed to The Footwear and Accessories Collective. The copyright and all other intellectual property rights in the content contained on the website are the sole and exclusive property of The Footwear and Accessories Collective.

The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may view the website and print its contents for this purpose only. You may not use, transfer, copy or reproduce any part of the website in any form or by any means except for the sole purpose of viewing its content.

SMS Consent

By entering your phone number into our pop up form, you consent to receive marketing text messages (such as promotions and cart reminders) from Air & Grace at the number provided, including messages sent by autodialer. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) in one of our messages. 

View the full terms of service here.


Gift Cards

  1. Gift Cards purchased online have fixed denominations ranging from £10 to £100.
  2. Gift Cards cannot be exchanged for cash.
  3. No change will be given but the balance may be applied to future purchases.
  4. The Gift Card will expire 24 months from date of purchase. At expiry, any remaining balance will be lost.
  5. Gift Cards cannot be purchased using discount codes (including loyalty points).
  6. Gift Cards cannot be returned or refunded, except in accordance with your legal rights.
  7. If any product purchased with a Gift Card is exchanged or refunded, any money owing will be added to the balance on the Gift Card.
  8. Air & Grace reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the card if, at its discretion, it deems such action necessary (e.g. to change the scope of the Gift Card service, notify of the service's withdrawal or in the event of circumstances beyond its control).
  9. The Gift Card is not a cheque guarantee, credit or charge card.



    In cooperation with Klarna Financial Services UK, we offer you the following payment options. Payment is to be made to Klarna:

    • Pay in 30 days allows a consumer to get up to 30 days to pay for their goods with no interest.
    • Pay in 3 instalments allows a consumer to spread the cost over 3 equal payments. This product is completely interest-free. 

    Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit.

    Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.


    Winter Sale

    For information on our Sale T&C's please click here

    Sample Sale

    Products sold in our Sample Sale are Final Sale, and therefore cannot be returned or exchanged.

    Full Terms and Conditions


    For information on our terms of delivery please click here

    Returns & Exchanges

    For information on our terms of delivery please click here 


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