• Please note, your return is subject to a £3.95 returns postage fee. For a returns label visit: https://airandgracelondon.com/pages/returns 
• If you are returning multiple parcels, you will need to create additional returns labels 
• You have 20 days from receiving your order to request a free print at home label/barcode, then a further 8 days to drop the return off - find your nearest Royal Mail drop off: https://www.royalmail.com/services-near-you#/

*Please note all products sold in our Warehouse Clearance and Sample Sale are Final Sale, and therefore cannot be returned or exchanged.*

You’re also welcome to return your order by your own choice of carrier.  We strongly recommend that all returns are sent via a trackable delivery service.  Items sent using a carrier other than our own free returns service are sent at your own risk. Please include the paperwork from your delivery so we can identify your order details.  

Return Address:

Air & Grace, Colvanbridge Ltd., UNIT 2 - 4 Riverside Business Park, Station Road, Earls Colne, CO6 2ER

• Please click on this link to return any orders from outside of the UK  https://web.global-e.com/returns/portal/oQlC (Global-e). Through this link you’ll be able to generate a returns label or ask for an exchange 
• Please note, returns outside of the UK are not free.  We provide a returns address label which is pre-paid and this amount will be deducted from your refund when we process the return 
• Items originally dispatched to the UK but returned from an international address will be subject to this international returns policy.

• In some instances we are able to offer an exchange of size or style, depending on stock availability 
• Please provide details of the style / colour / size you require in the returns portal: https://airandgracelondon.com/pages/returns 
• Should you require an exchange quickly, we recommend requesting a refund and placing a new order, as returns can take up to 10 business days to process from date of receipt at the warehouse. 

*Please note all products sold in our Warehouse Clearance and Sample Sale are Final Sale, and therefore cannot be returned or exchanged.*

On the very rare occasion you encounter an issue with your product, please contact us at hello@airandgracelondon.com, attaching clear photos, so we can try to find a resolution as soon as possible.

• If you choose not to use our returns service we are unable to refund costs incurred in returning your order.
• The returns service requires the parcel to be dropped off. It is not a collection service. We use Royal Mail and they have hundreds of drop off locations throughout the UK. These are usually less than 1 mile from your delivery location and open 7 days a week for long hours to enable you to drop off before and after work as well as during the day.
• Ensure you obtain proof of postage. Please keep this until your return has been received and your refund processed.