What's My Size?
General feedback is that our shoes fit true to size. If you are in between sizes, we suggest sizing up or down, please check product description.
We can only guide as to which size to take, as every foot is unique, even those of the same size. The onus is on the customer to make sure the shoes are a good fit before wearing outdoors.
All of our shoes are standard width fitting but many have adjustable elements for a variety of width fittings.
Women's Sizing Chart
Please note this chart is a guide only showing the closest comparable sizes.
| EU | UK | US |
|---|---|---|
| 36 | 3 | 5 |
| 37 | 4 | 6 |
| 38 | 5 | 7 |
| 39 | 6 | 8 |
| 40 | 7 | 9 |
| 41 | 8 | 10 |
| 42 | 9 | 11 |
| 43 | 9.5 | 12 |
| 44 | 10 | 13 |
UK RETURNS
- Please note, your return is subject to a £3.95 returns postage fee should your order fall under the £95 minimum spend. £3.95 will be deducted from the total refund. For a returns label visit: https://airandgracelondon.com/pages/returns
- If you are returning multiple parcels, you will need to create additional returns labels
- You have 20 days from receiving your order to request a free print at home label/barcode, then a further 8 days to drop the return off - find your nearest Royal Mail drop off: https://www.royalmail.com/services-near-you#/
*Please note all products sold in our Warehouse Clearance and Sample Sale are Final Sale, and therefore cannot be returned or exchanged.*
You’re also welcome to return your order by your own choice of carrier. We strongly recommend that all returns are sent via a trackable delivery service. Items sent using a carrier other than our own free returns service are sent at your own risk. Please include the paperwork from your delivery so we can identify your order details.
Return Address:
Air & Grace, Colvanbridge Ltd., UNIT 2 - 4 Riverside Business Park, Station Road, Earls Colne, CO6 2ER
UK WAREHOUSE CLEARNACE RETURNS AND EXCHANGES
Products sold in our Warehouse Clearance are Final Sale, and therefore cannot be returned or exchanged.
RETURNS FROM OUTSIDE OF THE UK
- Please click on this link to return any orders from outside of the UK https://web.global-e.com/returns/portal/oQlC (Global-e). Through this link you’ll be able to generate a returns label or ask for an exchange
- Please note, returns outside of the UK are not free. We provide a returns address label which is pre-paid and this amount will be deducted from your refund when we process the return
- Items originally dispatched to the UK but returned from an international address will be subject to this international returns policy.
EXCHANGES
- In some instances we are able to offer an exchange of size or style, depending on stock availability
- Please provide details of the style / colour / size you require in the returns portal: https://airandgracelondon.com/pages/returns
- Should you require an exchange quickly, we recommend requesting a refund and placing a new order, as returns can take up to 10 business days to process from date of receipt at the warehouse.
*Please note all products sold in our Warehouse Clearance and Sample Sale are Final Sale, and therefore cannot be returned or exchanged.*
FAULTY ITEMS
On the very rare occasion you encounter an issue with your product, please contact us at hello@airandgracelondon.com, attaching clear photos, so we can try to find a resolution as soon as possible.
TERMS AND CONDITIONS
- Our nominated carriers for the free returns service are Yodel for UK. We regret that we will not be able to use any other carrier or service provider.
- If you choose not to use our free returns service we are unable to refund costs incurred in returning your order.
- The returns service requires the parcel to be dropped off. It is not a collection service. We use Royal Mail and they have hundreds of drop off locations throughout the UK. These are usually less than 1 mile from your delivery location and open 7 days a week for long hours to enable you to drop off before and after work as well as during the day.
- Ensure you obtain proof of postage. Please keep this until your return has been received and your refund processed.
