We offer a FREE exchange service (UK only) using Royal Mail
Refund returns will be charged a flat £2.95 postal return fee will be deducted from your total refund.
Christmas Returns:
Orders placed between 1st November - 24th December are eligible for return by the 31st January 2025
Orders placed from the 24th December 2024 are subject to our usual 28 day returns period.
A returns label will be emailed to you within minutes of submitting the form. Please keep an eye on your junk folder.
FAQ
- For a free returns label or QR code visit: https://airandgracelondon.com/pages/returns
- If you are returning multiple parcels, you will need to create additional returns labels / QR codes
- You have 20 days from receiving your order to request a free print at home label/barcode, then a further 8 days to drop the return off - find your nearest Royal Mail drop off: https://www.royalmail.com/services-near-you#/
- My refund is showing as £0? If you have returned an already exchanged order (ie, this is your second pair which was an exchange), then the order value was £0. If you requested a refund on this, then we would follow up with a refund on your original order, and you'll receive a separate confirmation email of your refund.
*Please note all products sold in our Warehouse Clearance and Sample Sale are Final Sale, and therefore cannot be returned or exchanged.*
You’re also welcome to return your order by your own choice of carrier. We strongly recommend that all returns are sent via a trackable delivery service. Items sent using a carrier other than our own free returns service are sent at your own risk. Please include the paperwork from your delivery so we can identify your order details.
If you have decided to not use our free returns label please email us at hello@airandgracelondon.com to confirm once you have posted your return.
Return Address:
Air & Grace, Colvanbridge Ltd., UNIT 2 - 4 Riverside Business Park, Station Road, Earls Colne, CO6 2ER
TERMS AND CONDITIONS
- Our nominated carriers for the free returns service are Royal Mail for UK. We regret that we will not be able to use any other carrier or service provider.
- If you choose not to use our returns service we are unable to refund costs incurred in returning your order.
- The returns service requires the parcel to be dropped off. It is not a collection service. We use Royal Mail and they have hundreds of drop off locations throughout the UK. These are usually less than 1 mile from your delivery location and open 7 days a week for long hours to enable you to drop off before and after work as well as during the day.
- Ensure you obtain proof of postage. Please keep this until your return has been received and your refund processed.
Returns From Outside Of The UK
Please note, returns outside of the UK are not free. We provide a returns address label which is pre-paid and this amount will be deducted from your refund when we process the return
Items originally dispatched to the UK but returned from an international address will be subject to this international returns policy.
Exchanges
In some instances we are able to offer an exchange of size or style, depending on stock availability.
*Please note all products sold in our Warehouse Clearance and Sample Sale are Final Sale, and therefore cannot be returned or exchanged.*
Faulty Items
On the very rare occasion you encounter an issue with your product, please contact us at hello@airandgracelondon.com, attaching clear photos, so we can try to find a resolution as soon as possible.
