• In some instances we are able to offer an exchange of size or style, depending on stock availability 
• Please provide details of the style / colour / size you require in the returns portal: https://airandgracelondon.com/pages/returns 
• Should you require an exchange quickly, we recommend requesting a refund and placing a new order, as returns can take up to 10 business days to process from date of receipt at the warehouse. 

• For a free returns label visit: https://airandgracelondon.com/pages/returns 
• If you are returning multiple parcels, you will need to create additional returns labels 
• You have 20 days from receiving your order to request a free print at home label/barcode, then a further 8 days to drop the return off - find your nearest Royal Mail drop off: https://www.royalmail.com/services-near-you#/

• Visit the returns page: https://airandgracelondon.com/pages/returns where you’ll find a link to our partner’s website (Global-e). Through this link you’ll be able to generate a returns label or ask for an exchange 
• Please note, returns outside of the UK are not free.  We provide a returns address label which is pre-paid and this amount will be deducted from your refund when we process the return 
• Items originally dispatched to the UK but returned from an international address will be subject to this international returns policy.

On the very rare occasion you encounter an issue with your product, please contact us at hello@airandgracelondon.com, attaching clear photos, so we can try to find a resolution as soon as possible.

• Amazon purchases can be returned within 30 days of receipt of delivery
• Log on to the Amazon account you used to purchase your Air & Grace item and navigate to ‘Your Orders’ to find the item you wish to return. Follow the steps provided to return your order 
• You’ll be able to generate a pre-paid returns label from Amazon with instructions for where to drop it off (usually an Evri or Royal Mail location) 
• Package up your returned items in a safe and secure manner and please remember to include the paperwork from your delivery so we can identify your order when we receive it 
• Your return should reach us within a few days and we’ll aim to refund you within 48 hours of receipt into our warehouse, but at busier times, this turnaround may take a few more days 
• Please note, we can’t offer an exchange for purchases made through Amazon. 
• Our extended Christmas returns policy is only applicable on airandgracelondon.com and not applicable for Amazon purchases

• Our nominated carriers for the free returns service are Yodel for UK. We regret that we will not be able to use any other carrier or service provider.
• If you choose not to use our free returns service we are unable to refund costs incurred in returning your order.
• The returns service requires the parcel to be dropped off. It is not a collection service. We use Yodel and they have hundreds of drop off locations throughout the UK. These are usually less than 1 mile from your delivery location and open 7 days a week for long hours to enable you to drop off before and after work as well as during the day.
• Ensure you obtain proof of postage. Please keep this until your return has been received and your refund processed.