Sample Sale Terms and Conditions

All Sales Final Policy

  1. All Sales Are Final: All sales of products which contain the name ‘sample sale’ are final. This policy is offered in addition to your legal rights.
  2. No Returns or Exchanges: We do not accept returns or exchanges on any items which contain the name ‘sample sale’ purchased from the sample sale. We encourage you to consider this policy before finalising your purchase.
  3. Sold as Seen: Each sample available for purchase is sold in the condition as seen. Please carefully review the product details and images provided before making your purchase decision.
  4. Quality Assurance: While we strive to maintain the highest standards, please note that as these items are part of our sample sale, they may exhibit minor imperfections or variations. This is a natural aspect of sample items and does not qualify for returns or exchanges.
  5. Defective or Damaged Items: In the unlikely event that you receive a defective or damaged item, please contact our customer service within 48 hours of receiving the product for further assistance.
  6. Size and Fit Consideration: Please ensure to refer to our size guide and product descriptions for accurate sizing and fit information. We recommend reviewing this information carefully to make an informed purchase.
  7. Final Review: Before completing your order, please double-check your cart to confirm the items, sizes, and quantities are accurate, as changes or cancellations cannot be made once the order is placed.
  8. Delivery: Please select the 'X Sample Sale' option for delivery at checkout. Orders will be dispatched via Royal Mail’s Tracked 48 service, which will take 2-3 days to reach you after dispatch. Please allow 5-7 working days for orders to be dispatched, you will receive an email with tracking information once they are on their way to you.
  9. UK only: The online sample sale products are only available for delivery to a UK address.
  10. Contact: If you have any queries relating to these terms, please contact us.
  11. The Footwear and Accessories Collective, T/A Air & Grace reserve the right to remove this offer at any point, without notice.


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