DELIVERY
SHIPPING OPTIONS
Bank Holidays - Orders placed after midday on a Friday before a UK Bank Holiday weekend will be dispatched the Tuesday after the Bank Holiday. This includes Next Day and International Express Deliveries.
FREE - UK Standard Delivery via Royal Mail Tracked 48, for an order value of £95 or over (2-3 working days)
£3.50 - UK Standard Delivery via Royal Mail Tracked 48, for orders under £95 (2-3 working days)
£6.95 - UK Express Delivery* via DPD. Order by midday to receive your order the next working day. Orders placed after midday will be dispatched the following working day.
£14.95 - UK Saturday Delivery* via DPD. Order by midday on a Friday to receive your order the next day (Saturday). Orders placed after midday on a Friday will be delivered the following Saturday.
International Shipping - Orders for the EU and outside of the UK – delivery costs and any relevant duties will be presented at checkout.
*Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands can take an additional day to be delivered. Please view the DPD or Royal Mail website to check your location.
FAQ
WHICH SIZE SHOULD I TAKE?
We can only guide as to which size to take, as every foot is unique, even those of the same size. The onus is on the customer to make sure the shoes are a good fit before wearing outdoors.
Our shoes are European sizing. The UK sizes quoted are the closest equivalent. Our customers tell us that our shoes run true to size. For in between sizes most customers size up in all styles.
If you need any more sizing info please contact us - hello@airandgracelondon.com and we’ll be happy to help.
HOW LONG WILL IT TAKE TO RECEIVE MY SHOES?
- UK Express shipping is delivered next working day.
- UK Standard shipping is Royal Mail Tracked 48 and delivered within 2/3 working days.
- Orders placed after midday will be shipped the following day.
- Shipping times for non-UK orders vary. Please check our Delivery page for details of shipping times to your destination.
Please visit the Christmas delivery and returns page for Christmas 2023 cut off dates.
HOW EASY IS IT TO RETURN OR EXCHANGE?
Super easy! We offer a FREE exchanges and FREE returns on orders over £95 (UK only) using Royal Mail. Just create a return request via our website within 14 days of delivery and we’ll email a Royal Mail label to you.
Currently we are not able to provide a free returns & exchanges service for non-UK orders, but we’re working on it. Until then return shipping is payable by the customer.
Please note: all sample sale products (marked as 'Sample Sale' within the product name) are Final Sale and returns/exchanges aren't accepted. Full terms here >
DO YOU HAVE ANY SHOPS?
The full Air & Grace collection is available exclusively online, however, we do have selected ranges in a couple of stockists. Please visit our Stockists page to find out more.
We offer FREE UK shipping on all orders over £95, and free and easy UK returns and exchanges, so it's no charge to try.